FAQ

Frequently Asked Questions

 

What are your scarves made from?

Our scarves are made from 10% cashmere 90% luxury modal.

Our dyes are also water-based. 

How long are your scarves?

We always list the dimensions of our scarves on each individual product page. 

Our sarong/pashminas are approximately 70" x 25"; individual scarf sizes may vary slightly due to dyeing process used. 

How do I wash my scarf?

We recommend hand washing, always, using a very mild detergent, such as Mrs. Meyer’s Clean Day Lemon Verbena. Lay your scarf flat to dry; the material will dry quickly.

In case of color transfers, wash scarf and dry as instructed. Iron your scarf on the highest setting to “fix” the color.

Will you ever offer different prints?

We are always introducing new collections, with seasonal prints. Be sure to join our email list on our home page to keep up with all things NOMA (including our fantastic sales!)

Why doesn’t my scarf look just like the one in the picture on your website?

All of our scarves are individually hand-dyed, creating unique variations in each piece. No two are the same—just like the women who wear them!

Please note that monitor resolution will impact color fidelity; please be sure to adjust your settings as needed to ensure that colors appear as intended.

What are you belts made of?

Our belts are made from genuine hand tanned leather.  All pieces are made and assembled in the USA.  The ties are made with soft stretchy rayon spandex jersey.  

What are your belts dimensions and what sizes do they fit? 

Belts measure 76" Long x 3.25" wide. "Length of tie is approximate due to stretch of fabric".

Fits sizes XS-XL - Dress sizes 0-16.

Depending on your style, size, and figure, the belt can be worn tied in the back or wrapped around and tied in the front.  

Purchasing Questions

 

How long will it take for my order to arrive?

Due to high order volume for Flash Sales, your order will arrive within 2 weeks of your order date.

We will send you an email once your order ships.   Feel free to contact our customer service department at info@nomalosangeles.com for updates and questions. 

 

Why is my credit card information being rejected?

Our online sale system is configured to provide you with maximum protection against fraudulent transactions. In order to complete a transaction, you will need to provide your complete and current billing information with your credit card—including name on the card, the street address, city, state and zip code. 

The system will not complete transactions with billing address discrepancies. If you have entered anything in error, you can always make another purchase—just be sure to clear out your browser cache first. Incorrect information may “stick” in your cookies on your browser, preventing another transaction.

 

What is NOMA's return and exchange policy?

All sales are final. We do not offer returns or exchanges for nationwide flash sales.

 

 

 

 

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